Everything you need to know about how we process your data
We treat your data as if it were our own, so we only access or share your data to provide you with good customer service. This requires us to track website behaviour, store cookies, and process your information.
Process your online payment(s)
Send you your order confirmation and license key(s)
Offer customer support
Send you product updates or promotions by email (if opted in)
Opt-out of tracking cookies used on our site.
We don't share any personally identifying information publicly or with third-parties, except when required to by law.
We default to processing your data anonymously, but this isn’t possible for all the services we use. Exceptions of this are:
We use Paddle to process payments and send you your order confirmation and delivery information. Paddle processes your contact and payment details. Your contact details are accessible by us, but payment details will never be disclosed with us by Paddle.
Further reading: Buyer Privacy Notice
We use CampaignMonitor to send promotional emails. However, we only send you promotional emails if you’ve manually opted in for this.
Further reading: GDPR overview and best practices
We use G Suite for sending and receiving email. Support queries sent to [email protected] automatically get forwarded to Intercom to provide you much better and quicker support.
Further reading: Google Cloud & the General Data Protection Regulation (GDPR)
Under the law of GDPR, you always have the right to request the data we have about you.
In case you wish your data to be deleted from the services, we can’t guarantee that you’ll still be able to use IconJar properly or whether we can be of any help if you request support.
To request viewing or deleting your data you can send an email to [email protected].
If for any reason the data we have on you needs to be corrected you can send an email to [email protected].